Returns

  • Any unopened and unused items can be returned to us within 14 days of receipt for a refund or replacement
  • Items must be returned complete with any original outer packaging and must be undamaged, unmarked and unopened with all security seals intact.
  • Opened or used products cannot be returned unless the product is faulty or broken.
  • Occasionally you may find that some products are not compatible or are ineffective for you. This does not constitute a fault on the part of the product and therefore unfortunately we cannot accept returns for this reason.
  • Please note that only any original postage fees will be refunded along with any returned items. Return costs are not refundable unless the items were sent in error by us or are damaged or defective.
  • You are strongly recommended to return items using a tracked delivery method to ensure they are not lost.
  • Refunds will be processed within 7 days of the item being received in our offices. Please note however, that depending on your credit card issuer, it may take a little longer for the refund to show on your statement.

To return an item please:

  1. Email us first on info@eyecarepartners.co.uk to let us know to expect it
  2. Package items securely enclosing the original delivery slip
  3. Post to:   Eyecare  Partners   Unit 48  Longshot Lane   Bracknell   RG12 1RL

We strongly recommend you use a tracked / signed for service to ensure items are not lost in transit

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