• Unopened and unused items can be returned to us within 14 days of receipt for a refund or replacement.  ** Please see below for refund terms if you are buying in bulk **
  • Items must be returned complete with any original outer packaging and must be undamaged, unmarked and unopened with all security seals intact.
  • Opened or used products cannot be returned unless the product is faulty or broken.
  • Occasionally you may find that some products are not compatible or are ineffective for you. This does not constitute a fault on the part of the product and therefore unfortunately we cannot accept returns for this reason.
  • Please note that only any original postage fees will be refunded along with any returned items. Return costs are not refundable unless the items were sent in error by us or are damaged or defective.
  • You are strongly recommended to return items using a tracked delivery method to ensure they are not lost.
  • Refunds will be processed within 7 days of the item being received in our offices. Please note however, that depending on your credit card issuer, it may take a little longer for the refund to show on your statement.



If you have placed an order for multiple quantities of the same product and or you are a re-seller, then please be aware that there are re-stocking and refund fees as listed below. 

Orders are evaluated on a case by case basis to establish if you are buying for personal use or as a third party re-seller. 

A multiple quantity is usually defined as more than ten items, however this is not definitive and we reserve the right to treat each order on an individual basis.

In our experience personal customers do not usually return bulk purchases.

Due to a high number of requests for returns from customers who have purchased large quantities for re-selleing, we have had to instgate the following charges:

-  A 10% re-stocking charge for large volume returned orders  
-  A 3% deduction from the refund amount for orders cancelled or amended before shipment. This is the cost incurred by ourselves from the credit card company to process a refund.

To return an item please:

  1. Email us first on to discuss the return 
  2. Package items securely enclosing the original delivery slip
  3. Post to:   Eyecare  Partners   Ryehurst Office,  Ryehurst Lane , Binfield , RG42 5QZ
  4. Email once you have posted it so that we know to expect it.

We strongly recommend you use a tracked / signed for service to ensure items are not lost in transit

01753 318 000