UK DELIVERY UPDATE JAN 2021

We use Royal Mail 1st Class post for all our UK shipments.

Orders under £50 are sent untracked and hence it is not possible to see their location once they have left us.  The 'tracking' only updates once the package is scanned on the doorstep at the time of delivery.

Orders over £50 are sent via Tracked 24. The tracking will show the location of the item in it's journey to you. It is NOT a guaranteed 24 hour delivery

Royal Mail will not consider the package lost until at least 28 days from despatch and hence we will not be able to re-send your package free of charge until this time has elapsed. 

Royal Mail updates are available here

https://www.royalmail.com/coronavirus

EXPRESS UK DELIVERY - (COURIER TRACKED)

If you need your package within a certain time frame then please select the 'Express Tracked Courier Service'. This is NOT sent via Royal Mail. Instead, we use a range of other couriers depending on destination.

Express service packages will normally be delivered within 1-3 working days.

The cost of Express to most parts of the UK is £8 (excludes Highlands, Channel Islands, Northern Ireland and other outlying areas)

If you would like to upgrade to this FASTER delivery service after placing your order, then please contact us immediately by email to hello@eyecare-shop.co.uk or call on 01753 318 000 ( lines open Mon-Fri 9.30 am - 4.30pm). 

IRELAND / EU DELIVERY UPDATE 2022

We are pleased to offer DELIVERY DUTY PAID SHIPPING TO IRELAND & THE REST OF THE EU

This means that there are NO extra charges for customers to to pay on receipt of the item 

NON EUROPE : DELIVERY UPDATE 202@

Delivery is slower to ALL destinations during the increased volume of parcels due to Brexit  and Covid19.

Please allow longer for delivery. 

If you wish to upgrade to an Express option, please contact us as soon as you place your order or before and we will obtain a quote for your specific destination

UK Shipping

*'Express Tracked UK Delivery' excludes Highlands, Channel Islands, Northern Ireland & other outlying areas.

* Delivery Delays - Covid *

From time to time certain areas become affected by delays in the Royal Mail network. This is usually due to a combination of staff shortages at Royal Mail  (due to sickness or self isolation) or an increase in volume of parcels eg at Christmas.  

Delays also often occur at Easter because the depots are shut on Easter Monday & Good Friday and hence post builds up.

Royal Mail updates are available here

https://www.royalmail.com/coronavirus

Royal Mail will not consider a package lost until at least 28 days from despatch and hence we will not be able to re-send your package free of charge until this time has elapsed. 

EXPRESS UK DELIVERY: If you need your package within a certain time frame then please select the 'Express Tracked Courier Service'. This is NOT sent via Royal Mail. Instead, we use a range of other couriers depending on destination. Express service packages will normally be delivered within 1-3 working days. If you would like to upgrade to this FASTER delivery service after placing your order, then please contact us immediately by email to hello@eyecare-shop.co.uk or call on 01753 318 000 ( lines open Mon-Fri 9.30 am - 4.30pm).

Ireland  / EU

Delivery Update 2022

NOW SHIPPING DELIVERY DUTY PAID

The price you pay at checkout includes VAT and any customs fees. There will be no extra charges payable by the customer.