UK DELIVERY UPDATE JAN 2021

We use Royal Mail 1st Class post for all our UK shipments.

Orders under £50 are sent untracked and hence it is not possible to see their location once they have left us.  The 'tracking' only updates once the package is scanned on the doorstep at the time of delivery.

Orders over £50 are sent via Tracked 24. The tracking will show the location of the item in it's journey to you. It is NOT a guaranteed 24 hour delivery

Due to the increased volume of Christmas Post and staff shortages caused by Covid, THERE ARE SEVERE DELAYS IN ROYAL MAIL'S NETWORK. Your package will very likely take MUCH LONGER to be delivered. ROYAL MAIL are advising of delays of up to 3 to 4 weeks in some areas.

Royal Mail will not consider the package lost until at least 28 days from despatch and hence we will not be able to re-send your package free of charge until this time has elapsed. 

Royal Mail updates are available here

https://www.royalmail.com/coronavirus

EXPRESS UK DELIVERY - (COURIER TRACKED)

If you need your package within a certain time frame then please select the 'Express Tracked Courier Service'. This is NOT sent via Royal Mail. Instead, we use a range of other couriers depending on destination.

Express service packages will normally be delivered within 1-3 working days.

The cost of Express to most parts of the UK is £8 (excludes Highlands, Channel Islands, Northern Ireland and other outlying areas)

If you would like to upgrade to this FASTER delivery service after placing your order, then please contact us immediately by email to hello@eyecare-shop.co.uk or call on 01753 318 000 ( lines open Mon-Fri 9.30 am - 4.30pm). 

IRELAND DELIVERY UPDATE JAN 2021

With the exit of the UK from the EU, delivery costs to Ireland have significantly increased.

It is unfortunately no longer viable to offer free delivery to Ireland.  We hope this situation will change as things settle.

Delivery to Ireland is currently £12   (this price is subject to change at short notice as courier prices constantly update )

EUROPE:   EU & NON EU DELIVERY UPDATE JAN 2021

With the exit of the UK from the EU, delivery costs to all European countries have significantly increased.

• Delivery costs are based on parcel size, destination and weight. 
• Prices are currently changing continuously.
• The price at checkout is an ESTIMATE only.
• When we receive your order, we will obtain a live quote for shipping and if there is a significant difference we will contact you with the option to pay a surcharge or to cancel the order.

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Customs Duty, VAT & Other Fees

• As the UK is no longer in the EU customs union, your purchase is now regarded as an 'import' and subject to extra charges. 
• The extra charges are levied by your country and are out of our control
• You may therefore be asked to pay these fees by your customs department or the courier before they will deliver the goods.
• These fees are the responsibility of the purchaser and we are not liable to reimburse you

Please check the regulations and likley charges payable in your country BEFORE you place an order . More information can be found here:

https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-goods/buying-goods-online-coming-from-a-noneu-union-country_en

NON EUROPE : DELIVERY UPDATE JAN 2021

Delivery is slower to ALL destinations during the increased volume of parcels due to Christmas, Brexit  and Covid19.

Please allow longer for delivery. 

If you wish to upgrade to an Express option, please contact us as soon as you place your order or before and we will obtain a quote for your specific destination

UK Shipping

*'Express Tracked UK Delivery' excludes Highlands, Channel Islands, Northern Ireland & other outlying areas.

* Delivery Delays - Covid *

From time to time certain areas become affected by delays in the Royal Mail network. This is usually due to a combination of staff shortages at Royal Mail  (due to sickness or self isolation) or an increase in volume of parcels eg at Christmas.  

Delays also often occur at Easter because the depots are shut on Easter Monday & Good Friday and hence post builds up.

Royal Mail updates are available here

https://www.royalmail.com/coronavirus

Royal Mail will not consider a package lost until at least 28 days from despatch and hence we will not be able to re-send your package free of charge until this time has elapsed. 

EXPRESS UK DELIVERY: If you need your package within a certain time frame then please select the 'Express Tracked Courier Service'. This is NOT sent via Royal Mail. Instead, we use a range of other couriers depending on destination. Express service packages will normally be delivered within 1-3 working days. If you would like to upgrade to this FASTER delivery service after placing your order, then please contact us immediately by email to hello@eyecare-shop.co.uk or call on 01753 318 000 ( lines open Mon-Fri 9.30 am - 4.30pm).

Ireland  

Delivery Update Jan 2021

With the exit of the UK from the EU, delivery costs to Ireland have significantly increased.

It is unfortunately no longer viable to offer free delivery to Ireland.  We hope this situation will change as things settle.

Delivery to Ireland is currently £12   (this price is subject to change at short notice as courier prices constantly update )