UK Shipping
JAN 2021: SEE ABOVE FOR DELAYS IN ROYAL MAIL NETWORK
EXPRESS UK DELIVERY: If you need your package within a certain time frame then please select the 'Express Tracked Courier Service'. This is NOT sent via Royal Mail. Instead, we use a range of other couriers depending on destination. Express service packages will normally be delivered within 1-3 working days. If you would like to upgrade to this FASTER delivery service after placing your order, then please contact us immediately by email to hello@eyecare-shop.co.uk or call on 01753 318 000 ( lines open Mon-Fri 9.30 am - 4.30pm).
* Christmas & New Year Covid Delays - see here for full update
Destination | Order Value | Cost | Method | Estimated Delivery Time |
Mainland UK + Jersey, Guernsey, Isle Of Man | Under £25 | £3.95 | Royal Mail 1st Class Untracked | 1-2 working days* |
£25 & over | FREE | Royal Mail 1st Class Untracked | 1-2 working days* |
Express Tracked UK Delivery* | Any | £8.00 | Express Tracked Courier | 1-3 working days* |
*'Express Tracked UK Delivery' excludes Highlands, Channel Islands, Northern Ireland & other outlying areas.
Ireland
Delivery Update Jan 2021
With the exit of the UK from the EU, delivery costs to Ireland have significantly increased.
It is unfortunately no longer viable to offer free delivery to Ireland. We hope this situation will change as things settle.
Delivery to Ireland is currently £12 (this price is subject to change at short notice as courier prices constantly update )
Destination | Order Value | Cost | Method | Estimated Delivery Time |
Ireland | £All | £12 | Courier, Signed & Tracked | 3-5 working days |
International Shipping
We can ship orders to most countries around the world. For estimated costs and timescales for international shipping, click here.
International Shipping
- We can ship to most countries but not ALL.
- Certain products (eg large quantities of liquids) are restricted by the customs or carriers of individual countries.
- In our section below we have costs for destinations we have previously successfully shipped to.
- Please note that the prices shown are subject to change at short notice. Courier costs change frequently. This is beyond our control.
Select your zone below. If your country is not shown, please contact us directly on info@eyecarepartners.co.uk and we will check with couriers on costs and transportation restrictions.
EUROPE: BREXIT CHANGES JAN 2021
With the exit of the UK from the EU, delivery costs to all European countries have significantly increased.
- Delivery costs are based on parcel size, destination and weight.
- Prices are currently changing continuously.
- The price at checkout is an ESTIMATE only.
- When we receive your order, we will obtain a live quote for shipping and if there is a significant difference we will contact you with the option to pay a surcharge or to cancel the order.
Customs Duty, VAT & Other Fees
- As the UK is no longer in the EU customs union, your purchase is now regarded as an 'import' and subject to extra charges.
- The extra charges are levied by your country and are out of our control
- You may therefore be asked to pay these fees by your customs department or the courier before they will deliver the goods.
- These fees are the responsibility of the purchaser and we are not liable to reimburse you
Please check the regulations and likley charges payable in your country BEFORE you place an order . More information can be found here:
https://ec.europa.eu/taxation_customs/individuals/buying-goods-services-online-personal-use/buying-goods/buying-goods-online-coming-from-a-noneu-union-country_en
Europe Zone 1
Destination | Cost* | Method | Estimated Delivery Time |
Austria Belgium Czech Republic Denmark Finland France Greece Germany Hungary Italy Monaco Netherlands Poland Portugal Romania Slovakia Spain Sweden | £20 | Economy Courier, Signed & Tracked | 10-15 working days |
Europe Zone 2
Destination | Cost* | Method | Estimated Delivery Time |
Belarus Bulgaria Malta Norway Ukraine | £30 | Economy Courier, Signed & Tracked | 10-15 working days |
*Extra charges apply for heavier weights & remote locations. Costs will be confirmed once the order is placed.
Far East
Destination | Cost* | Method | Estimated Delivery Time |
China Hong Kong Singapore South Korea | 0 - 4kg = £30 4.1 - 5 kg = £35 5.1 - 6 kg = £40 | Economy Courier, Signed & Tracked | 15-20 working days |
Middle East
Destination | Cost per weight* | Method | Estimated Delivery Time |
Bahrain Israel Qatar Saudi Arabia UAE | Up to 4kg = £30 4.1 to 5kg = £35 5.1 to 6kg = £45 For orders weighing more than 6kg, please contact us for a live quote | Economy Courier, Signed & Tracked | 15-20 working days |
*Extra charges apply for heavier weights & remote locations. Costs will be confirmed once the order is placed.
Africa
Limited shipping to select destinations only: please contact us with your requirements.
North America
USA & Canada
IMPORTANT:
North America's customs and couriers are currently refusing entry of larger bottles of liquids to the USA and Canada. As such, only bottles containing small volumes of liquids (10ml or less) such as eye drops can be sent. Contact lens solutions are likely to be seized and destroyed. Please contact us for more information.
Destination | Cost* | Method | Estimated Delivery Time |
USA Canada | Up to 4kg = £25 4.01 to 5kg = £30 For orders weighing more than 5kg, please contact us for a live quote | Economy Courier, Signed & Tracked | 15-20 working days |
*Extra charges apply for more remote destinations.
South America
Limited shipping to select destinations only: please contact us with your requirements.
Australia & NZ
Destination | Cost* | Method | Estimated Delivery Time |
Australia | Up to 1kg = £25 1.01 to 2kg = £30 2.01 to 3.99kg = £35 4kg to 4.99 kg £40 For orders weighing more than 4kg, please contact us for a live quote | Economy Courier, Signed & Tracked | 20-30 working days |
New Zealand | Up to 3kg = from £25 3.01 to 4kg = from £30 4.01 to 5kg: = from £35 For orders weighing more than 5kg, please contact us for a live quote | Economy Courier, Signed & Tracked | 20-25 working days |
*Extra charges apply for more remote destinations.